Product Warranty

 Warranty for Water Filtration Systems Manufactured by Custom Pure

30 Day Free Service

If a Custom Pure employee installs your system, for the first 30 days after installation, Custom Pure will provide all necessary fine tune adjuistments of your system at no extra charge.  This 30 Day Free Service is again offered each time a Custom Pure employee performs the routine maintenance on the unit where your unit is installed.

30 Day Refund on Cost of Equipment

If within the first 30 days after installation, the equipment does not perform as described to you, you can request that the equiment be removed.  Labor charges will not be refunded, however, there is no charge for removing the equipment within 30 days of the installation.

Equipment Warranty

Custom Pure water filters are warranted for 1 year.  This warranty is renewed each time the filter is serviced by Custom Pure.  This WARRANTY RENEWAL DOES NOT APPLY TO installation parts such as tubing, hoses, valves, tees, faucets and pressure regulators. Labor charges related to a service call to do warranty repair are NOT INCLUDED in the warranty, unless the defect is due to defective workmanship caused by a  Custom Pure employee in the process of doing a service call or installation.

Due to potential changes in supply water quality and water usage, the expected life of the filtration medium is not under warranty. Deionization systems (MB Series) are designed for use on supply water with a Total Dissolved Solids amount not exceeding approximately 67ppm (conductivity of 100 micromhos).  

Because the size of a system is based on only an estimation of water usage, the appropriate sizing is not warranted.  However, if it is necessary to increase the size of the system due to an underestimation of water usage, or a change in source water quality, your filter's size can be modified for a nominal fee.

This warranty becomes null and void if the product shows evidence of damage, mishandling, tampering, chemical erosion, freezing, exposure to excessive water pressure, or use contrary to the Owner's Manual.  Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this warranty.

All defective parts must be inspected by Custom Pure before repair or replacement is authorized.  This warranty does not obligate Custom Pure to bear the cost of transportation in connection with the inspection/replacement of defective parts.  Custom Pure will not be liable for any labor charges other than work performed at the Custom Pure store.  Incidental or consequential damages are not covered by this warranty.

This warranty gives you specific legal rights and you may also have other rights, which may vary from state to state.  Some states do not allow limitations on duration or implied warranties or exclusion of incidental or consequential damages.

All claims must be submitted in writing to Custom Pure within 30 days from the discovery of the defect.  Custom Pure thereafter will correct defective parts and/or workmanship within 30 days from the time of inspecting the defective equipment.

Warranty for Products NOT Manufactured by  Custom Pure

Custom Pure will back the warranty of the manufacturer.