Product Warranty

When you purchase from Custom Pure, we want to be sure that you are completely happy and satisfied with the quality of the products. Custom Pure provides warranties on all products we carry. The terms are listed below. If you have any other questions, please contact our staff who will provide additional assistance.

MB Series Filters and Carbon Block Filters:

• 30-Day Free Service. If a Custom Pure employee installs your system, for the first 30 days after installation, Custom Pure will provide all necessary fine tune adjustments of your system at no extra charge. This 30-Day Free Service is again offered each time a Custom Pure employee performs routine maintenance on the unit where it is installed.
• 30-Day Refund on Cost of Equipment. If, within the first 30 days after installation, the equipment does not perform as described to you, you can request that the equipment be removed. We will not refund labor charges; however, there is no charge for removing equipment that has been installed for 30 days or less.
• Equipment Warranty. Custom Pure water filters are warranted for 1 year. This warranty is renewed each time the filter is serviced by Custom Pure. This warranty renewal DOES NOT APPLY to installation parts including tubing, hoses, valves, tees, faucets and pressure regulators.

Due to potential changes in supply water quality and water usage, the expected life of the filtration medium is not warranted.

Because the size of a system is based on only an estimation of water usage, the appropriate sizing is not warranted. However, if it is necessary to increase the size of the system due to an underestimation of water usage, your investment in the initial equipment will be credited toward a larger system less the charges for reconditioning the original unit for resale.

Deionization systems (MB Series) are designed for use on supply water with a Total Dissolved Solids amount not exceeding approximately 66 ppm (conductivity of 100 micromhos). Should your water supply change, requiring a different type of point of use system, your investment in the initial equipment will be credited toward a different system less the charges for reconditioning the original unit for resale.

This warranty becomes null and void if the product shows evidence of damage, mishandling, tampering, chemical erosion, freezing, or use contrary to the Owner's Manual. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of the warranty.

All defective parts must be inspected by Custom Pure before repair or replacement is authorized. This warranty does not obligate Custom Pure to bear the cost of transportation in connection with the inspection/replacement of defective parts. Custom Pure will not be liable for any labor charges other than work performed in the Custom Pure shop. Incidental or consequential damages are not covered by this warranty.

This warranty gives you specific legal rights and you may also have other rights which may vary from state to state. Some states do not allow limitations on duration or implied warranties or exclusion of incidental or consequential damages.

All claims must be submitted in writing to Custom Pure within 30 days from the discovery of the defect. Custom Pure thereafter will correct defective parts and/or workmanship within 30 days from the time of inspecting the defective equipment.

Custom Pure backs the terms of all other manufacturers' product warranties.

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