What Customers Say

We have always been very gratified by the support and appreciative comments we receive from our customers. We would like to share with you a few of the notes our customers have written us.

"In May of 2002 our building, Watertown Hotel, transferred from construction phase to occupancy phase. We were soon made aware that the water contained a rubber-like flavor, associated with a mild chemical scent.

Thorough testing of all the associated components related to the water system indicated that the taste and smell were due to two knowns, that being the chlorine content of the City Water System and the type of adhesive used for assembly of the distribution system within our building.

Contacts were quickly pursued to examine the results of our testing and explore possible options to correct this situation. Several filtration companies were contacted and invited to partake in this endeavor. Some never responded and some offered one given solution without even researching the details of our needs.

This invitation was readily accepted by James Fox, Ms, PhD from Custom Pure. Jim took the time to scrutinize all our test parameters,procedures and results. This process was time consuming for Custom Pure and resulted in an honest text book explanation that covered the molecular makeup of chlorine (and the many other particulate and non particulate matters) and then he offered several options to correct the situation - complete with pros and cons of each. Jim’s concerted effort to provide a professional fix was always tempered with the financial repercussions for our upstart hotel. Upon acceptance of bid, each guest sink was fitted with point of use filtration. The materials used were of the highest quality and the installations were done without ever needing rework or causing disruption to our Hotel’s operation. The install was completed within both time and cost parameters.

From the original telephone contact, ensuing discussions, bid proposals, install process to the continuing product support; the team at Custom Pure Water Filtration Systems provides timely support and product integrity. At Watertown Hotel, we pride ourselves with providing Legendary Service to our guests. It is comforting to receive this level of support from a supplier which in-turn enables us to provide even better services for our guests.

A heartfelt Thank You to everybody at Custom Pure."

- Gwynn Goble, Watertown Hotel

"Just wanted to say a BIG THANK YOU!! The below the counter filter system you sold us was super easy to install in a very short time and the resulting drinking water is so unbelievably sweet that it caresses the tongue and mouth with pure bliss. The set up is just so perfect for us!!!!

Also a heartfelt thank you for your kindness, compassion and incredible knowledge about your product. After the abusive dealings with the mail order outfit, coming to you was like walking into the arms of gentle, safe friends. One who truly care about their fellow man."

Mountains of Thanks, - K & M Prater

"I have been a very happy, satisfied customer of the Custom Pure - the water store since 1989. Jim and Pat Fox are truly experts on pure water systems; they share their knowledge, have friendly helpful staff and I am sure that the Custom Pure water filters they have installed in my kitchen and shower have made a positive difference in the health of my family. Jim and Pat really care about people and it shows every day in the way they run their Water Store."

- B. Crooks-Renshaw

"I first found Custom Pure over 20 years ago when they were originally developing their innovative line of water purification methods. They have custom designed products for me from a system hooked to a barn to capture and purify rain water, to a three stage (on demand) system for my kitchen. The Custom Pure products are some of the most cost effective and thorough devices around."

- C. Bommarito

"About 7 years ago my daughter would complain about her stomach hurting every time she drank water. I didn't think anything of it until I was talking to a friend who told me about all the metals that can be in our drinking water. At that point I began to buy water from the grocery store and started to research water filtration systems. A friend of mine who was having a lot of health problems due to environmental contaminants told me about Custom Pure. It was the best system she had found for her health concerns. I bought the system and love it. My daughter's complaints ended and we all began drinking much more water. It is hooked up to our ice maker in our refrigerator and now the neighbor kids come in just to get a tall glass of our Custom Pure water! I think that alone is a great testimony to the quality of water we have through Custom Pure!"

- A. Briggs

"I just love doing business with Custom Pure whether in Seattle or here in Alaska. Prompt, professional, educated and down home honest and friendly service for the past six years. And spending a few moments in the store always (ALWAYS!) gave me smiles to take home with my #1 choice for drinking water, bar none, in Seattle. The equipment I purchased from you has served without any problems going on the third year. The annual servicing is still as efficient as ever, even to Alaska."

- S. Martin

Water for the Home